Thank you for choosing our office for your dental needs! We are so glad you are here! We appreciate your trust and look forward to working with you. In order to better serve you, we ask that all patients read and sign our OFFICE POLICIES. If you have any questions, please ask the front desk.
1. INSURANCE: We are pleased that you have dental insurance! Your dental insurance benefits are a contract between yourself, your employer, and your insurance carrier. We are not part of that contract. As a courtesy to you, we will try to verify your insurance eligibility benefits prior to your appointment. Please notify us immediately if your insurance coverage changes. Not all dental services are covered under your dental policy. Each policy varies in exceptions, exclusions, waiting periods, and limitations. Your insurance is your responsibility; you are ultimately responsible for knowing all guidelines, exclusions, waiting periods, and limitations. Should you have any questions or need explanations about your insurance benefits, please ask. Insurance estimates are provided as a courtesy, and are never a guarantee of your benefits. In the event that your insurance carrier pays less than the estimated amount, you are responsible for the remaining unpaid balance. You are responsible for the balance in the event that insurance benefits are denied.
2. FILING INSURANCE: As a courtesy to you, we will electronically file insurance claims and accept assignment of benefits on your behalf. Often, the insurance company will request additional information such as a college student’s full-time status, proof of enrollment, etc. Failure to provide additional information to our office may result in a denial of insurance benefits.
3. PAYMENT: Payment is due at the time of services rendered (this includes yearly deductibles, copayments, and/or estimated out of pocket portions). Additionally, if you have an outstanding balance following an insurance payment, you will be expected to pay the balance prior to additional treatment. Our office offers Third Party Financing if needed to assist you in paying for necessary treatment.
4. OVER DUE BALANCES: If your account balance exceeds 30 days, you will receive a notice informing you that your account is overdue. If you do not pay your balance or arrange a payment plan within 10 days of notification, your account will be turned over to a collections agency. In this event, there is a collection fee that will be added to the balance. The collection agency will report any unpaid balance to the major credit bureus.
5. RETURNED CHECKS: There will be a $35 fee for all returned checks. In the event of a returned check, your balance and fee must be paid via credit card or money order within 10 days of notification. If it is not paid, we will treat it as an over due balance.
6. CHANGES IN PERSONAL INFORMATION: Please notify our office of any changes in your address, telephone numbers, or email address.
7. CANCELLATIONS/FAILED APPOINTMENTS: We reserve the right to charge a fee of $35-$100 for any appointment missed or cancelled without a 24 hour notice. If a conflict with your appointment time arises, please call us immediately.
8. INTERNET COMMUNICATIONS: We are a paperless office! By signing the office policies form below, I also grant my permission to the dental office to upload and store confidential information to the secured website of the dental practice. I also grant my permission to the dental practice to file my insurance claims electronically.